We're here to help!
Welcome to DoodleTales support. Whether you have questions about using the app, need help with your account, or want to report an issue, we're here to assist you.
The fastest way to get help is to email our support team:
Email: support@zippyai-labs.com
We typically respond within 24-48 hours during business days.
Simply take a photo of your child's drawing or select an existing image from your photo library. DoodleTales will analyze the artwork and generate a personalized, illustrated story based on what's in the drawing.
DoodleTales is designed for children ages 3-12, with stories adapted to be age-appropriate based on the child profile settings you configure.
Yes! DoodleTales works with hand-drawn artwork, digital drawings, paintings, and even simple doodles. The more creative and detailed the drawing, the richer the story will be.
You can sign up using your Apple ID, Google account, or email address. We recommend using Sign in with Apple for the easiest experience on iOS.
Free accounts receive a limited number of story credits each month to try out the service. You can upgrade to a subscription for unlimited story generation.
Subscriptions are managed through your Apple ID. To cancel:
If you've previously subscribed and your subscription isn't showing, go to the app's settings and tap "Restore Purchases" to sync your subscription status.
With a premium subscription, you can record a short voice sample (about 30 seconds) that DoodleTales uses to create a custom voice for story narration. This allows stories to be read in a parent's or grandparent's voice!
Yes, voice recordings are encrypted and stored securely. You can delete your voice samples at any time from the app settings. See our Privacy Policy for more details.
Story generation typically takes 30-60 seconds. If it's taking longer, please check your internet connection. Complex drawings may also take slightly longer to process.
For best results:
Try these steps:
If you wish to delete your account and all associated data, you can do so from within the app:
This will permanently delete your account, stories, voice samples, and all other data. This action cannot be undone.
You can also request account deletion by emailing support@zippyai-labs.com with the subject line "Account Deletion Request".
Found a bug or issue? Please email us at support@zippyai-labs.com with:
We love hearing from our users! If you have ideas for new features or improvements, please email us at support@zippyai-labs.com. We read every suggestion and use your feedback to make DoodleTales better.
Still need help?
Don't hesitate to reach out to us at support@zippyai-labs.com. We're committed to making DoodleTales a magical experience for your family!